Y PWYLLGOR CRAFFU – GOFAL CYMDEITHASOL AC IECHYD

21 TACHWEDD, 2019

 

 

PWNC:

ADRODDIAD CWYNION A CHANMOLIAETH GOFAL CYMDEITHASOL I OEDOLION

1AF EBRILL, 2019 - 30AIN MEDI, 2019

Pwrpas:

Er mwyn i’r aelodau allu gweithredu eu swyddogaeth craffu mewn perthynas â chwynion a chanmoliaeth a dderbynnir yn ofal cymdeithasol i oedolion.

 

 

Ystyried y materion canlynol a chyflwyno sylwadau arnynt:

 

Y natur ar nifer o gwynion a chanmoliaeth a dderbyniwyd yn y tîm gofal cymdeithasol i oedolion ar gyfer y flwyddyn ariannol 2019-20 hyd yn hyn.

 

Rhesymau:

·           Er mwyn galluogi aelodau i ddeall ac adolygu'r cwynion a'r ganmoliaeth a dderbynnir a nodi unrhyw feysydd sy'n peri pryder neu arfer da.

·           Er mwyn i’r aelodau allu gweithredu eu swyddogaeth craffu mewn perthynas â chwynion a chanmoliaeth.

 

 

Angen cyfeirio'r mater at y Bwrdd Gweithredol / Cyngor er mwyn gwneud penderfyniad:      NAC OES

 

YR AELOD O'R BWRDD GWEITHREDOL SY'N GYFRIFOL AM Y PORTFFOLIO:-

Y Cyng. J. Tremlett (Y Portffolio Gofal Cymdeithasol ac Iechyd)

Y Gyfarwyddiaeth

Cymunedau

Enw Pennaeth y Gwasanaeth:

Neil Edwards

 

 

Awdur yr Adroddiad:

Silvana Sauro

 

Swydd:

 

Pennaeth Dros Dro y Gwasanaethau Integredig

 

Rheolwr Perfformiad, Dadansoddi a Systemau

 

Rhifau Ffôn:

01267 228900

01267 228897

 

Cyfeiriadau e-bost:

nedwards@sirgar.gov.uk

SSauro@sirgar.gov.uk

 

 

 

SOCIAL CARE & HEALTH

SCRUTINY COMMITTEE

21ST NOVEMBER, 2019

 

SUBJECT:

ADULT SOCIAL CARE COMPLAINTS & COMPLIMENTS REPORT

1ST APRIL 2019 TO 30TH SEPTEMBER 2019

 

 

 

The attached report sets out the Adult Social Care complaints and compliments that have been received for the first part of the 2019/20 financial year. The report summarises the number of complaints and compliments that have been received and provides information on the type of complaint and the service area relating to complaints and compliments.

 

 

 

 

 

 

DETAILED REPORT ATTACHED ?

YES

 

 


 

IMPLICATIONS

 

 

 

I confirm that other than those implications which have been agreed with the appropriate Directors / Heads of Service and are referred to in detail below, there are no other implications associated with this report :

 

Signed: Neil Edwards, Interim Head of Integrated Services

                                                                                         

 

 

Policy, Crime & Disorder and Equalities

 

Legal

Finance

ICT

Risk Management Issues

Staffing Implications

Physical Assets 

 

YES

 

YES

YES

YES

YES

YES

YES

 

 

 

 

 

 

 

 

1. Policy, Crime & Disorder and Equalities

The implementation of an effective complaints procedure supports the Feeling Fine theme of the Community Strategy as well as the building blocks of equalities and social inclusion in giving a voice to vulnerable service users.  The findings of complaints investigations inform policy development and changes.   The annual report includes recommendations for the further improvement of the complaints procedure.

 


2. Legal 

The production of an annual social services complaints report is a statutory requirement.

 


3.Finance 

The report has no immediate financial implications, although the full implementation of the   recommendations in the report may have implications for further investment. The outcomes of complaints investigations contribute to the effective use of resources.

4. ICT

The complaints procedure is currently managed via the department’s Carefirst database.

 

 

5. Risk Management Issues

The effective management of complaints contributes to the management of risk in highlighting areas where improvements are needed.  Dealing effectively with complaints can also prevent further action by complainants e.g. referral to the Ombudsman or legal action.

6. Physical Assets 

The findings of some complaints have implications for the use of buildings e.g. the application

of a no smoking policy.

 

7. Staffing Implications

The effective management of complaints requires the ongoing support and training of staff.

 

 

CONSULTATIONS

 

 

I confirm that the appropriate consultations have taken in place and the outcomes are as detailed below

 

Signed: Neil Edwards, Interim Head of Integrated Services

 

 

1.Local Member(s) 

Not applicable

2.Community / Town Council

Not applicable

3.Relevant Partners 

Not applicable

4.Staff Side Representatives and other Organisations 

The report will be made available to staff

 

Section 100D Local Government Act, 1972 – Access to Information

List of Background Papers used in the preparation of this report:

 

THESE ARE DETAILED BELOW    

 

Title of Document

 

File Ref No.

Locations that the papers are available for public inspection

Complaints records

 

 

Personal information not available for public inspection.