Care Inspectorate Wales Action Plan - July 2019  

Introduction

The Care Inspectorate Wales (CIW) undertook a two week inspection of older people services in Carmarthenshire in May 2019 under the theme “Prevention and Promoting Independence”. The Report published in August 2019 confirmed a number of strengths and areas of good practice provided by the Authority. The Report highlighted also several areas for improvement.

The purpose of this Action Plan is to assure the CIW of the Authority’s intent to address the areas reported by the CIW inspection. The Action Plan is monitored regularly at the Director of Communities’ senior management meeting.  

 

No

Action

Progress Up date

Responsible Officer

Date for DMT

Update

1

Information, Advice and Assistance (IAA)

Task and Finish Group for IAA

 

Head of Service: Neil Edwards

September 2019

2

Carers

 Strategy and Action plan linked to Regional Plan

Heads of Service: Chris Harrison, Neil Edwards and Avril  Bracey

December

2019

 

3

Quality Assurance (QA)

Departmental QA framework

Head of Service: Neil Edwards

September

2019

 

4

Advocacy

Strategy and Action plan linked to Regional Plan

Heads of Service: Chris Harrison, Neil Edwards and Avril  Bracey

December

2019

 

Areas of improvement

·         Well-being – we identified a need to ensure qualitative performance information is gathered across the directorate and this provides opportunity for learning across the service.

·         People voice and choice– CCC need to ensure a sufficient range of services is available to carers across the Local Authority.

·         Partnerships, integration and co-production – we recommend that there should be an equity of services across all areas of the county.

·         Prevention and early intervention – we identified a need to continue to connect communities to services through engagement with people and partners to help prevent escalation of need.

No

Action

Progress Report and Evidence

Responsible Officer

Date of Completion

1

Wellbeing

 

 

 

 

 

·        Ensure managers record oversight of work on the IT record management system.

 

 

 

 

·        Ensure qualitative performance information is gathered across the directorate and this provides opportunity for learning across the service.

 

 

 

 

·        Ensure personal outcomes recorded represent a personal narrative of what is important to people.

·        Instruction and guidance has been delivered to Managers to ensure regular scrutiny of practitioners’ case work

·        New business processes being built into Eclipse care management record – expected go live date Autumn 2019

 

·        Quality Assurance (QA) - Interim manual process set up and is being utilised, oversight by Locality Manager with information stored on Council File Plan (CFP).

·        The department’s QA procedures and processes currently in draft awaiting DMT/Directors ratification in September’s meeting.

 

·        Refresher training is currently being rolled out to all staff in the CRTs

Jayne Thomas

 

 

 

 

 

 

 

Silvana Sauro/Rob Brain

 

Silvana Sauro/Jayne Thomas/Joel Sven-Martin

 

 

Jayne Thomas/Joel Sven-Martin

 

 

September 2019

 

 

 

November 2019

 

October 2019

 

 

 

 

 

 

 

 

October 2019

2

People – voice and choice

 

 

 

 

 

·        Ensure a sufficient range of services to carers is available across the local authority.

 

 

 

·        Ensure carers are aware of available support services.

 

 

 

 

 

 

·        Ensure a consistent consideration of the right to formal advocacy

·        Agreement at Departmental Management Meeting (DMT) that the three Heads of Service (HOS) will develop a local action plan based off the regional carers strategy

 

 

·        A carers workshop has been undertaken (July 2019) with members of the Carmarthenshire Strategic Partnership Board for Carers to review the purpose and how it undertakes its function.

 

 

·        A formal advocacy service is being progressed via the Regional Carers Partnership based on the pilot in Ceredigion.

 

·        Guidance has been circulated to staff on the right of service users to advocacy and the means by which it can be sourced.

 

Heads of Service:

Neil Edwards/Avril Bracey/Chris Harrison

September 2019

 

 

 

 

 

December 2019

 

 

 

 

 

 

April 2020

 

 

 

 

September 2019

 

 

 

3

Partnerships, integration and co-production drives service delivery

 

 

 

 

 

·        Ensure there is equity of services across all areas of the county

 

·        Regular discussion at Integrated Services’ senior management meeting will review and evaluate services across the county. This also features as part of the Divisional Business Plan process working alongside the Health Board’s planning process.

Head of Service (Neil Edwards) and Locality Managers

December 2019

4

Prevention and early intervention

 

 

 

 

 

·        Establish and embed preventative working across communities throughout the county.

 

 

 

 

 

·        Continue to connect communities to services through engagement with people and partners to help prevent escalation of need.

 

 

 

 

 

 

·        The local authority should reassure itself people contacting Delta Information, Advice and Assistance (IAA) service are provided with appropriate information and advice.

·        A consistent and coherent strategic preventative approach is being consolidated further to this Report and the Health and Social Care Scrutiny Committee’s Task and Finish Report on Loneliness (July 2019). This is building on the department’s PEIPIL strategy.

 

·        Following the workshops held in April and May 2019 on community engagement, effective co-ordination is taking place departmental-wide and including Public Health Wales and third sector to embed preventive working across the county. This work is led through the Transformation work-stream Building Community Resilience.

 

 

·        A Task and Finish group was established in June 2019 to review the operational arrangements of IAA. A report with recommendations will be tabled to the Director of Communities

Heads of Service:

Neil Edwards/Avril Bracey/Chris Harrison

 

 

 

Julia Wilkinson

 

 

 

 

 

 

 

 

 

 

Head of Service: Neil Edwards

 

 

September 2019

 

 

 

 

 

 

 

September 2019

 

 

 

 

 

 

 

 

 

September 2019